ICT-Driven Work Engagement Interventions in Work-From-Home: The Mediating Role of the Need for Relatedness

During the COVID-19 pandemic, organizations across world implemented mandatory work-from-home policy. The policy had a detrimental impact on work engagement of employees as there was prolonged dependence ICT-mediated communication for all interactions. In response, to implement ICT-driven interventions address problem dwindling levels. view enhancing intervention effectiveness, this research examines satisfaction need relatedness psychological mechanism underlying relationship between and intellectual, social affective dimensions engagement. We develop test our mediation model in cross-organizational study 167 employees. Results show that need-for-relatedness mediates intensity fostering interactions addition, perceived support team negatively moderates relatedness. Our results have implications designing implementing planning large-scale adoption.